Biosafety Protocol

We anticipate offering our clients a warm welcome in a totally safe enviroment.

• Protective screens in Front Desk and the Buffet Breakfast at the Restaurant.
• Installation of hygiene stations (hydroalcoholic gel) area available to guests in the main entrances for different areas: at the corridor and front desk.
• Redistribution of seats in all common areas to guarantee social distancing measures.
• Rooms have a natural air conditioning system through large windows that ensure the constant renewal of the air.
• Ventilation was installed in the restaurant hall.
• We have a contingency plan with precise measures to act efficiently in case of necessity.

Hygiene and disinfection precautions have been reinforced to guarantee the safety of our guests and employees.

• Increased frequency in cleaning common areas and disinfecting all areas of regular contact.
• Use of hospital-grade products that are safe and respectful of people’s health, for disinfecting surfaces in common areas and inside rooms.
• Cleaning of rooms according to the La Paz Hotel Institution protocol, with aims to completely disinfect the riskiest contact point.
• Washing process with thermo-chemical treatment for linens and towels that ensures correct disinfection.

We want to preserve the privacy and security of our guests as much as possible.

• We maintain the daily cleaning service of the rooms if the guests wishes and whilst they are not in their room.
• We remove unnecessary stationery material from the rooms.
• Sealed TV control cover in each room• We continue to offer laundry service.
• Disinfection of the key rooms.

We have improved the digital experience to make all our interactions safer.

• We developed a digital program called SELF SERVICE PORTAL:
  • We digitized the registration signature at the Check In.
  • Digital menu available.
  • Anticipate arrival time.
  • Notes section may address special requirements.
• Paperless Project. We have digitized most of our stationery to reduce handling and to achieve a higher degree of efficiency in respect to the environment.
• We encourage contactless payment solutions.

We have adapted the restaurant service to minimize risk.

• We reinforce the security measures at the source, included in our HACCP system, to prove the reliability of all products that ate offered in our restaurants.
• New distribution of spaces to maintain the safety distance and seating protocol.
• Buffet breakfast with all the measurances of security and the commitment to quality and proximity.
• Cleaning and disinfection of furniture and utensils adapted to the new needs.
• Elimination of shared products and promoting single dose.

Prevention and safety measures start with strict compliance with our own protection obligations.

• All employees undergo daily temperature checks at the beginning and at the end of their shifts.
• They carry out their shifts conveniently protected with the specific Individual Protective Equipment as specified in the job Safety Analysis program.
• Awareness program for auto-protection of employees in cases of detection of symptoms in clients or colleagues.
• Reinforcement of good hygiene practices.
• Training in new operating protocols.

We have invested time and resources so that all our clients can enjoy a safe experience. This will be more efficient with everyone`s participation.

• Signage of different spaces with the dissemination of safe itineraries.
• Communication to customers of the new protocols at origin.
• Social distancing is the new norm of coexistence that we must always keep in mind.