Biosafety Protocol


We anticipate offering our clients a warm welcome in a totally safe enviroment.

  • Protective screens in Front Desk and the Buffet Breakfast at the Restaurant.
  • Installation of hygiene stations (hydroalcoholic gel) area available to guests in the main entrances for different areas: at the corridor and front desk.
  • Redistribution of seats in all common areas to guarantee social distancing measures.
  • Rooms have a natural air conditioning system through large windows that ensure the constant renewal of the air.
  • Ventilation was installed in the restaurant hall.
  • We have a contingency plan with precise measures to act efficiently in case of necessity.


Hygiene and disinfection precautions have been reinforced to guarantee the safety of our guests and employees.

  • Increased frequency in cleaning common areas and disinfecting all areas of regular contact.
  • Use of hospital-grade products that are safe and respectful of people’s health, for disinfecting surfaces in common areas and inside rooms.
  • Cleaning of rooms according to the La Paz Hotel Institution protocol, with aims to completely disinfect the riskiest contact point.
  • Washing process with thermo-chemical treatment for linens and towels that ensures correct disinfection.


We want to preserve the privacy and security of our guests as much as possible.

  • We maintain the daily cleaning service of the rooms if the guests wishes and whilst they are not in their room.
  • We remove unnecessary stationery material from the rooms.
  • Sealed TV control cover in each room • We continue to offer laundry service.
  • Disinfection of the key rooms.


We have improved the digital experience to make all our interactions safer.

  • We developed a digital program called SELF SERVICE PORTAL:
    • We digitized the registration signature at the Check In.
    • Digital menu available.
    • Anticipate arrival time.
    • Notes section may address special requirements.
  • Paperless Project. We have digitized most of our stationery to reduce handling and to achieve a higher degree of efficiency in respect to the environment.
  • We encourage contactless payment solutions.


We have adapted the restaurant service to minimize risk.

  • We reinforce the security measures at the source, included in our HACCP system, to prove the reliability of all products that ate offered in our restaurants.
  • New distribution of spaces to maintain the safety distance and seating protocol.
  • Buffet breakfast with all the measurances of security and the commitment to quality and proximity.
  • Cleaning and disinfection of furniture and utensils adapted to the new needs.
  • Elimination of shared products and promoting single dose.


Prevention and safety measures start with strict compliance with our own protection obligations.

  • All employees undergo daily temperature checks at the beginning and at the end of their shifts.
  • They carry out their shifts conveniently protected with the specific Individual Protective Equipment as specified in the job Safety Analysis program.
  • Awareness program for auto-protection of employees in cases of detection of symptoms in clients or colleagues.
  • Reinforcement of good hygiene practices.
  • Training in new operating protocols.


We have invested time and resources so that all our clients can enjoy a safe experience. This will be more efficient with everyone`s participation.

  • Signage of different spaces with the dissemination of safe itineraries.
  • Communication to customers of the new protocols at origin.
  • Social distancing is the new norm of coexistence that we must always keep in mind.